House Rules

In order to organize our work properly and avoid misunderstandings, our practice has drawn up the following rules of practice. All patients should be aware of the information below.

Cancel your appointment

If you have an appointment and want to reschedule or cancel it, you must inform us at least two working days (48 hours) in advance. If your appointment falls on a Monday, you can cancel it until Friday at 13: 00. If this does not happen, we are entitled to charge the time and expenses reserved by us. This can amount to the full amount of the planned treatment and the corresponding declarations.
We are available daily by e-mail and on weekdays by phone (every morning: 09.00 to 12.00 and afternoon (except Friday): 13.00 to 17.00).
In the event of a first default (regardless of the reason), we will remind you of our cancellation policy.
In the event of a second default (regardless of the reason), the costs for non - compliance with agreements are longer than 15 minutes, €25, - per quarter of an hour.
As soon as you have paid the note with the costs for not fulfilling the appointment, you can make a new appointment.

Periodic checks and treatments

As a rule, no treatment is carried out during a periodic check-up. If treatment proves necessary, a new appointment will be scheduled with you.
Treatments are carried out by appointment.
To make the correct diagnosis, periodic X-rays are taken. These small X-rays (bitewings) are taken once every 1 to 4 years. In case of pain complaints or when seeing details during a periodic check-up, photos can also be taken in the meantime.
It is your responsibility to carry out the periodic checks. We will advise you on what period we would like to see you for periodic checks. In this way, we can detect possible problems or possible changes in your mouth in a timely manner.
A dentist can, at any time, delegate tasks to (prevention) assistants and/or dental hygienists and/or dentists in training.
We strive for good oral health for all our patients. You will be called by us for the check. If you do not comply with this more than 3 times in a row, we may deregister you as a patient.
If you regularly fail to meet appointments, we can also unsubscribe you.

Payments

The account of our practice

We understand that patients choose their healthcare provider based on trust. Personal contact is indispensable here. That is why we send our bills for treatments directly from our own practice. We use the Payt software for this. The software makes it possible for you to find your accounts in a personal online environment (you do not need an account for this), easily pay your bills with iDEAL and communicate with the practice when you have questions about your account or want to make a payment arrangement. Discuss with your practitioner in advance if you want to pay for the treatment yourself in parts.

Reimbursement from your health insurer

The invoice you receive from us clearly states the amount reimbursed by the health insurance company. This depends on your age, type of treatment and the conditions of your insurer. Do you have a question about the reimbursement of your health insurer? Then contact your own insurer directly.

The working method of our practice

The standard procedure of our practice is that we first submit your treatment to your insurer. We will then charge you for the part that is not reimbursed by your insurer. You then have 14 days to pay the bill. You can do this by using the digital payment options, such as iDEAL. ATTENTION! Do we not have an old e-mail address yet, but would you like to receive your invoices by e-mail? Give us your e-mail address as soon as possible.

If you wish to make a payment arrangement for the invoice after receipt of the invoice, you must request this within 14 days of the invoice date.

Safe digital

All your personal data is in a highly secure environment. Payt's software is certified (NEN7510), so you can be confident that Payt handles your data adequately and securely.

More information about your account, your online environment or about PAYT? Then watch the page s especially for patients or contact us directly.

TERMS OF PAYMENT PRACTICE AS OF 01 JANUARY 2025

Changes

Any change in your personal data or that of your child or family member such as address, e-mail address, telephone number, insurance and general practitioner must be reported to our counter employee.
Any change in your state of health should be reported to the practitioner during your visit.

Complaints

It is possible that you have a complaint about your practitioner or about the practice. You must initially report these complaints (in writing, by telephone or by e-mail) to one of the employees. We strive to resolve your complaint within a short time. If you are not satisfied with our solution, you can consider submitting an official complaint via the complaints committee of the KNMT (KNMT:: complaint form).

Second Opinion

A second opinion is intended as an assessment and advice for having your teeth treated. With the advice and report of our practitioner, you can then talk to your own dentist. Registration with us in practice is then no longer possible. The costs for a second opinion are €136.56 excluding any photos to be taken. the costs for taking photos can only be mapped on the appointment itself.

Unwanted behavior

Undesirable behavior is unacceptable within Florence dentists. Undesirable behaviour is understood to mean the totality of acts and behaviours relating to belief, belief in life, orientation, race, sex, colour, appearance, age and disability that are perceived as undesirable or unwelcome by those involved and reasonably constitute an infringement of their integrity.

Other

In practice, no pets are allowed (with the exception of blind guide and/or assistance dogs).
Smoking (including e-cigarettes), mobile phone calls, sound playback and food/drink (excluding water) are not allowed in waiting/treatment rooms.

Budgets

You will receive a cost budget / indication from us if the costs exceed €250,-. The budget you receive from us is based on the current situation and form of redevelopment.
The validity of this quotation is limited to the listed treatments and services.
If, after the start of the work, the healthcare provider has performed necessary treatments and services that were not listed in the price quotation, unless otherwise agreed, they will be charged in accordance with the rates set by the Dutch Healthcare Authority (NZa). The healthcare provider will not make a new written price quotation in advance, unless expressly agreed otherwise and the interest of adequate and effective treatment opposes this.

The terms in a budget of Florence dentists look like this:

I ask you to sign this quotation for Agreement and return it. For the sake of completeness, I inform you that on all treatment agreements between you and the healthcare provider (associated with Florens Tandartsen) our Terms and conditions apply.
The prices mentioned in this quotation are valid for a period of 2 months after the date of this quotation, after this period no rights can be derived from this. The healthcare provider is at all times entitled to withdraw and/or change the price quotation in writing, including - but not limited to - in the event of interim changes to the rates set by the Dutch healthcare authority. For the material and technical costs, the healthcare provider reserves the right to pass on price changes charged to him by the suppliers to the patient. Obtained budgets are based on the current age and restructuring form, change in this may result in other amounts due. A deviation of 15% from the total amount of the budget is possible and no rights can be derived from the budget.