FAQs

For an intake (first appointment) we plan half an hour. This is to enroll, get acquainted with the dentist and do a comprehensive check-up. We then draw up a treatment plan with you, possibly with a budget. Additional research with X-rays may be necessary. If there are recent photos of the previous dentist, we will not take new photos. For children up to the age of 18, check-ups, but also treatments, are reimbursed from the basic insurance.

Voor het wijzigen van uw gegevens of afspraak kunt u met ons bellen op telefoonnummer 020-3586966 of ons een e-mail sturen via info@florenstandartsen.nl. We zijn dagelijks bereikbaar per e-mail en doordeweeks per telefoon (elke ochtend: 09.00 tot 12.00 en middag (behalve vrijdag): 13.00 tot 16.30).

If you have an appointment and want to reschedule or cancel it, you must inform us at least two working days (48 hours) in advance. If your appointment falls on a Monday, you can cancel it until Friday at 13: 00. If this does not happen, we are entitled to charge the time and expenses reserved by us. This can amount to the full amount of the planned treatment and the corresponding declarations.

Van 0 tot 18 jaar worden de meeste behandelingen vergoed door de basisverzekering. Voor volwassenen is dit anders. Voor een volledige lijst met alle tandartscodes en tarieven van 2026 klik; TANDARTS tarieven KNMT 2026 . Voor een overzicht van onze techniekkosten van 2026 Click here. We make a budget for extensive treatments and can then immediately see whether your insurance covers the treatment, in full or in part. This way you always know what to expect. Only if you have also visited another dentist this year should you check with your insurance company how much of your budget has already been used.

The account of our practice

We understand that patients choose their healthcare provider based on trust. Personal contact is indispensable here. That is why we send our bills for treatments directly from our own practice. We use the Payt software for this. The software makes it possible for you to find your accounts in a personal online environment (you do not need an account for this), easily pay your bills with iDEAL and communicate with the practice when you have questions about your account or want to make a payment arrangement. Discuss with your practitioner in advance if you want to pay for the treatment yourself in parts. You can contact us no later than 14 days after the invoice date to make a payment appointment, if you have not been able to discuss this with your practitioner in advance.

Reimbursement from your health insurer

The invoice you receive from us clearly states the amount reimbursed by the health insurance company. This depends on your age, type of treatment and the conditions of your insurer. Do you have a question about the reimbursement of your health insurer? Then contact your own insurer directly.

The working method of our practice

The standard procedure of our practice is that we first submit your treatment to your insurer. We will then charge you for the part that is not reimbursed by your insurer. You then have 14 days to pay the bill. You can do this by using the digital payment options, such as iDEAL. ATTENTION! Do we not have an old e-mail address yet, but would you like to receive your invoices by e-mail? Give us your e-mail address as soon as possible.

Safe digital

All your personal data is in a highly secure environment. Payt's software is certified (NEN7510), so you can be confident that Payt handles your data adequately and securely.

More information about your account, your online environment or about PAYT? Then watch the page sespecially for patients or contact us directly.

Terms of payment Florence dentists as of January 1, 2025 

As mentioned above, the costs for the dentist depend on your health insurance. If you want advice on how best to insure yourself when it comes to dentistry, then the Care Guide is very useful. Via the ZorgWijzer can you estimate how best to insure yourself.

We do our utmost to make you satisfied! Do you have a complaint about us or something is not clear, please contact us. If we can't work it out together, you can use KNMT-complaints procedure.